Customer Care

You can contact our customer service team by telephone at 0330 173 2923. Our team are able to assist you with any queries regarding our services and is available from 8 am – 6 pm, Monday to Saturday. Alternatively, you can contact them via email at enquiries@pf01.ts3.testdigital.net

Our highly-qualified engineers are available from 8 am – 6 pm, Monday – Saturday. Our engineers occasionally carry out repairs, servicing and installations on Sundays and weekday evenings, however, this is subject to our engineers’ availability in your local area.

If you require an appointment during our working out of hours, call us today at 0330 173 2923 and we can arrange a suitable appointment for you. *subject to availability.

Wherever you’re based in the UK, you can rely on PlumbingForce to provide exceptional plumbing, heating and gas services to meet your needs.

Our highly trained engineers service 270 UK Areas. See our local coverage areas and find out more information on how PlumbingForce can help you.

Yes, we do offer same-day service with our emergency response services. If you’ve got a problem with your heating, hot water or appliance we can get that sorted for you – fast!

Give us a call at 0330 173 2923 and one of our agents will book a local engineer to get your problem sorted for you.

Yes, you are able to choose a specific time or day for any work you wish to have carried out.

At PlumbingForce we book appointments within four-hour time slots. However, if there is a specific time you would like to request, our friendly and professional customer service team can arrange a suitable appointment in advance.

At PlumbingForce, all our plumbers and gas engineers hold Gas Safety Certification, which you find out more about by typing in their number on the Gas Safe Register database.

They also carry photographs of their Gas Safety Certification which can be shown to customers.

We offer great flexibility when arranging installations to fit your schedule. We’re able to attend your property on any chosen day, from Monday – Saturday. This does occasionally include our engineers working on Sundays and work day evenings, however, this is subject to our engineers’ availability in your local area.

At PlumbingForce we service domestic and commercial properties.

Most of our services are quoted on hourly and thereafter half hourly rates. We charge a minimum one-hour fee should the works exceed 1 hour. Therefore, our rates afterwards revert to half-hourly charges.

We aim to service and repair as quickly as possible.

Occasionally, some of our jobs are set at fixed price fees. Therefore, we advise customers in advance of the work commencing in case the job is a fixed fee.

Yes, you will need to be present at your property when your installation has been arranged in order for our engineers to carry out the work.

The most common boiler repairs we’re asked to fix include:

• Failed components such as pumps, fans, PCBs and sensors
• Leaks
• There is hot water but no heating
• Insufficient boiler pressure
• Frozen condensate pipe
• The boiler is not responding to the thermostat
• There is no heat or hot water
• Low water pressure
• The boiler keeps shutting down or switching off temporarily
• Unusual boiler noises
• The pilot light has gone out
• Airlocks that block the hot water in your boiler from circulating

PlumbingForce’s engineers are fully qualified and Gas-Safe registered to investigate your central heating problems. Our expert engineers are here to help with Emergency Boiler Repairs, Boiler Repairs, Boiler Servicing, Boiler Installation, Lower Boiler Pressure Repairs, Boiler Power Flush and Smart Thermostat Controls.

We offer free quotes on certain services. Please contact our friendly and professional customer service team at 0330 173 2923 for more details.

For some quotation services that are labour-intensive, we charge a nominal survey fee which can be redeemed should the quotation proceed within 14 days.

If the quote is accepted on the same day, Plumbing Force will refund the initial fee against the price quoted.

Repairs, servicing and emergency plumbing, heating and gas services are charged based on hourly and half-hourly labour rates should parts be required if they are quoted for with the addition of the labour rates charged.

Plumbing Force is approved by many of the leading boiler manufacturers including, Vaillant, Worcester, Ideal, Baxi, Potterton, Alpha, Glow Worm, and more.

We also offer finance payments on Worcester Bosch Boiler installations.

All our services are backed by our 12-month standard labour warranty. If parts are required to be fitted, they are covered by a minimum 12 months parts and labour warranty too.

However, most of our boiler and cylinder products are solely backed with a 5-14 year manufacturer’s warranty and exclude labour. Some of our manufacturers offer extended warranties on certain stock items.

Please see our full terms and conditions in respect of the warranty conditions.

Guarantees provided by PlumbingForce shall be for labour and parts fitted in, in respect of faulty workmanship from 12 months of the date of completion. This is based on jobs that have been booked on an hourly and half-hourly rate and exclude warranty on labour.

The guarantee covers:

• Any labour supplied is covered by a 12-month warranty.
• Any parts and labour that have been delivered, are covered by our 12 monthly parts and labour warranty.
• Any parts, equipment or components supplied by the company will be covered by their respective manufacturer’s warranty.*PlumbingForce offer a minimum of 12 months on parts supplied
• If parts fail after the 12-month warranty and the manufacturer warranty is longer. The additional warranty on the parts is covered by the manufacturer and additional labour rates will apply if our employees visit your property.
• Any work that is directly undertaken by Plumbingforce employees.
• Any work carried out on behalf of Plumbingforce by agents or sub-contractors will be guaranteed under their own respective policies.
• If recommendations have been provided and not accepted, the warranty is void.

Yes, we provide both paper via postal service and electronic quotations that we can send to your address.

Our engineers will be required to use ordered special parts to carry out larger jobs. In this case, we require a minimum 50% deposit with the remaining balance to be paid on the day of the completed work.

For some specialist jobs that require ordering parts, we require a minimum 50% deposit with the remaining balance being payable on the completion of the work via a debit/credit card transaction or instantaneous bank transfer.

Public liability insurance helps cover compensation in the event of damage or an injury that happens to an employee.

At PlumbingForce, we hold an employee’s public liability insurance that is up to the value of £5,000,000.

Our services can vary in length of time and sometimes take longer than a day to complete.

The most common service that requires additional time is the full boiler installation service. This sometimes includes power flushing existing radiators which can take more than one day to complete, depending on whether there are many radiators, and if the pipework system proves to be stubborn and hard to get rid of debris/scale.

Yes, non-standard repairs and installations can be completed on the same day, as we understand that these essential services are necessary for households and businesses.

PlumbingForce is not obliged to provide or issue any guarantees unless full payment has been paid and received.

The warranty does not cover:

• Materials supplied by the customer or other third-party companies. PlumbingForce will not accept liability for any damage or faults as a result.
• Any repairs and installations carried out for waste and drainage systems.
• Work carried out by the instruction of the customer which goes against PlumbingForce’s advice.
• Damage or defect arising from work that is not fully guaranteed or where work has not been carried out.
• Any further work that needs to be carried out if the customer has been told verbally or in writing by the company.
• Liability for any hazardous circumstances as a result of the Gas Safe regulations, or gas warning notices issued.
• Any plumbing systems damaged or tampered with by a third party.

We accept all card payments including Visa, MasterCard and Maestro. Occasionally, we accept immediate Bacs credit and CHAPS payments.

Before the work commences, we take a minimum one-hour charging fee to secure the booking. PlumbingForce will then collect the remaining balance after work is completed.

After the work has been completed, it will be agreed that Plumbing Force will take the remaining balance for the work completed from the debit/credit card used to secure the one-hour booking payment.

For both credit/debit cards and instantaneous bank transfers, our engineers will collect payment afterwards.

By booking an appointment with PlumbingForce or its associated companies, and where the engineer visits your property, you agree to any payments or prices quoted during your booking with our sales team.

At its sole discretion, the Company may invoice the customer for any work carried out. All such invoices are strictly net and unless agreed with the customer, are due for payment within seven days of the date of invoice.

We do offer discounts and special promotions on our services during the quieter seasons.

Customers are initially charged for a minimum of a one-hour rate. Afterwards, full payment is due after the completion of any work carried out and delivered.

Yes, customers can make a booking over the phone by contacting our friendly and professional customer service team at 0330 173 2923.

Yes, we offer discounts for multiple installations depending on the work. Please call our friendly and professional service agents on 0330 173 2923, for further details.

We offer a like-for-like basis *if our team feel the works can be completed for the price quotation.

*However, Plumbing Force is not obligated to offer a price-matching service.

Customers will pay standard rates of VAT for services and products as they are VAT elected due to the HMRC requirements. PlumbingForce is also a VAT-registered company.

Yes, customers have the right to cancel any bookings within fourteen days once the booking has been made.

It is recommended that customers send their cancellation notice in writing via post. Whilst, all notices of rights to cancel are sent via email.

Refunds are only offered as part of the distance selling regulations consumer contract which allows customers the right to cancel their service or product within a 14-day cancellation period. The cancellation period starts from the confirmation date of the service booking or order.

Plumbing Force reserves the right to apply charges for both labour and consumables which can not be re-used.

In the unlikely event that you have found a faulty part after your installation, you can contact our customer service team who can arrange for a technician to repair your installation.

If you have been overcharged for your installation or repair service, we recommend contacting our customer service team. Our team will be able to investigate your query to see whether an overcharged payment has been made. After our investigation, if it is deemed that an overcharge has been made, we will refund the difference.

Contact our customer service team to claim your money back by phoning us at 0330 173 2923, or emailing us at enquiries@pf01.ts3.testdigital.net.

All our work is guaranteed.

However, if the fault is not because of our workmanship or component failure covered as per our standard Terms & Conditions, there will be additional charges as per our standard rate card.

If you’re experiencing difficulty accessing our website, contact our friendly and expert customer service team today to find out more information on our services. You can contact us by phone at 0330 173 2923, or email us at enquiries@plumbingorce.co.uk.

If you’re experiencing difficulty accessing the mobile version of our website, contact our friendly and expert customer service team today to find out more information on our services. You can contact us by phone at 0330 173 2923, or email us at enquiries@pf01.ts3.testdigital.net.